1. How you can claim your purchased NFT?

1. You'll first need a MetaMask wallet. MetaMask is a browser plugin or a mobile app that is used as an Ethereum digital wallet and enables you to access Ethereum enabled decentralized applications ("Dapps") in your browser. Remember: this decision isn't forever – your Ethereum account is not tied to your wallet provider. "The wallet creation process contains 3 main steps: creating a password, saving your backup phrase, and confirming your backup phrase. Do not share it with anyone."

2. Once you've created your wallet you need to share with us your Wallet address. You can find your MetaMask address under account name. It always begins with 0x and contains 42 symbols. Your Wallet address is a public key and you can share it freely without any security concerns.

3. Send your wallet address and PleinSport order number to nft@plein.com.

You will get your NFT in the next 24h

2. What is Wallet Address?

First you need to create a wallet. A Cryptocurrency wallet is a safe avenue where users can store their digital assets and funds. It can be used to send and receive money easily and help to possess full control over crypto holdings. There are lots of different wallets to choose from. We want to help you choose the best one for you.

3. What is the MetaMask?

This is a cryptocurrency wallet used to interact with the Ethereum blockchain. The wallet includes a key vault, secure login, token wallet, and token exchange. It can be accessed through an app or through a browser extension. When you're interacting on the decentralized web, MetaMask provides you with full control

4. What is a backup phrase?

Your secret backup phrase allows you to import your MetaMask wallet and it’s extremely important to protect these data. The best way how to keep your Backup Phrase is to write it down on paper & store in a safe place.

5. What is an NFT?

NFT is a non-fungible token or non-exchangeable digital protected object.

It represents unique and irreplaceable item (piece of data) stored in a blockchain and cannot be copied or exchanged.

Examples of NFTs may include digital art, art, images, sounds, videos and other types of digital files (e.g. collectibles, virtual reality items, crypto domain names, ownership records for physical assets, and more).

It allows the buyer to be the sole owner of the original item, with built in authentication and proof of ownership.

As an analogy you can imagine a masterpiece that physically exists only once as the original work as an exhibit in an art gallery or is in a private ownership (e.g. Mona Lisa).

This makes the creation and circulation of fake digital objects pointless because each item can be traced back to the original issuer. People call this exclusivity as a “digital bragging right”.

NFTs are certificates that attest to the authenticity, uniqueness and ownership of a digital asset and can not be replaced with other goods of the same kind.

6. What is a Blockchain?

Blockchain is a tracking technology that creates a permanent, public, transparent ledger system for recording sales data, tracking digital use and payments to content creators.

These information records are created in a way that makes it difficult or impossible to change, hack, or defraud it.

This is basically a digital book of transactions that is duplicated and distributed throughout the network of computer systems on the blockchain.

7. What is Metaverse?

The Metaverse is a virtual reality that exists within the physical world and is created and accessed by people in the real world.

Its ultimate characteristic is decentralization. This new virtual universe functions in a decentralized way and anyone can network with anyone and anything in this virtual world and move around in it.

So, the Metaverse is a digital world that is controlled by us as real individuals, that is shaped by us, that is lived by us. In the metaverse, we are part of this digital world. It is not only displayed to us, and we can then "only" look at it (like e.g. 3D cinema). Instead, a real world is created.

To be able to move and stay in the metaverse, an avatar is necessary. Since it is a virtual world, there are no borders or boundaries. For example, each person can use their avatar to decide which world, space, environment, or social interaction they go into, and which other people (avatars) they meet. You can attend a virtual concert, buy a virtual gift for someone, and even go on vacation with a relative on the other side of the globe. Of course, wearing your Plein Sport sneakers while doing all of this. Avatars also want to be dressed and possess certain things. As it is in the real world.

8. Do I need to set up an account to place an order?

You can complete the order either as a registered customer or without registration. If you are a new customer and you want to register, you can click on the Register button to fill in your personal information.
Your address will be inserted directly through registration in the order form.

9. Can I make an exchange of ordered items?

Should you wish to exchange an item for a different size or color, you will need to initiate a return for the original item and place a new order for the desired item. Should you have any questions regarding our return and exchange policy, feel free to reach out to our customer service team.

10. Is my personal information kept private?

Your personal information is kept private and confidential, and will never be shared with a third party.
For more precise information, please check the dedicated section Privacy Policy.

11. I've forgotten my password - What should I do?

To re-set your password, follow the Forgot your password instructions in My Account.

12. Which payment methods does pleinsport.com accept?

We accept the following payment methods:

  • Credit card
  • Paypal
  • Klarna invoice (only available in some countries)
  • Sofort banking (only available in some countries)
  • Ideal (only available in some countries)
  • Crypto Payment
  • Bank transfer (please contact our Client Service via email for further information)

For more precise information, please check the dedicated section of the customer care: Payments.

13. How much duties and taxes will I have to pay?

Taxes and duties are calculated according to your shipping destination.
You will have to pay for them on top of the price displayed in the online shop, which means you will receive a separate invoice for them.

14. How can I track my order?

Once the parcel with your order leaves our warehouse you will receive an automatic email with the UPS tracking number to follow its journey.
In case you are a registered customer, you will have the possibility to track your parcel accessing your account in the section My Orders.

15. Can I return or exchange the item?

Should you wish to exchange an item for a different size or color, you will need to initiate a return for the original item and place a new order for the desired item. Should you have any questions regarding our return and exchange policy, feel free to reach out to our customer service team.

For a special promotion combining a digital product (the NFT) with a physical product - As such it is subject to the limitations that apply to the online transfer of digital products.

The chosen NFT and the corresponding physical product shall be transferred as a single good and an inseparable aggregate. For the purposes of such a transfer, you need to choose your size on the product detail page of this NFT and complete the normal checkout process.

Physical product delivery is limited to only primary sales at pleinsport.com. It means, only one and the first owner of the NFT can get the physical twin. All further sales on secondary market are excluded from this promotion and secondary market purchasers shall not be entitled to receive any product.

To receive a physical product you need to go through the usual checkout process and fill the delivery address.

When the physical delivery starts, every customer will get a notification and tracking number.

Neither the NFT nor the physical product that are sold together with such NFT are exchangeable or refundable. Hence the sale of the NFT and of the product in a inseparable aggregate shall be final for both and you shall not have the right to request any exchange or refund of either the NFT or the product.

16. How do I subscribe for/unsubscribe from the Plein Sport newsletter?

In case you want to unsubscribe, click on the link unsubscribe from newsletter at the bottom of your newsletter email.

17. Which size should I go for?

You will find a link to a size conversion chart on every product page, to help you convert international sizes.

If you need more help, our customer service team can answer all your questions regarding the items fit: please send an email to vip@pleinsport.com to contact us.

In case the size which you ordered should not fit, you can easily return your items within 14 days.

18. What is Decentraland?

Launched in 2020, the platform is a blockchain-based virtual world built on the Ethereum blockchain. Decentraland is a virtual world where you can play, explore, and interact with games and activities.

Decentraland is a decentralized virtual world, which means that it’s not owned by any single person or group of people. For the same reason, we call it a “Virtual Reality” because it creates an illusion or simulation of the physical world inside your head, in order to give you the sensation of being there. In this world, you can walk around wherever you want, or use the map to teleport to a specific location. You can party at a virtual club, visit NFT art shows, buy clothes and even catch up with your virtual friends.

19. How to enter Decentraland?

Users can enter it freely at any time, from anywhere in the world, and in doing so there's always continuity to their experience.

Relatively, joining the Decentraland Metaverse is easy and straightforward as it doesn’t require any software download.

"1. First, go over to the Decentraland website."

2. Click on the “START EXPLORING” button on the top right corner.

3. Now, you will be provided with two options: Play as a guest or Play using your wallet.

4. If you choose to play using your wallet, you need to connect your MetaMask/WalletConnect/Fortmatic wallet.

5. Once done, the game starts to load.

6. If you choose to play as a guest, you will be immediately transported to the Decentraland game world without any sign in. If you play as a guest, you will only be able to do limited stuff like exploring the land and customizing your avatar. However, you can play different games and buy LAND and create ASSETS if you play using your wallet.